Privacy

At SEN Games, we are committed to protecting your privacy and ensuring the proper use of your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and applicable Spanish law.

1. Data Controller

GOHO ART AC
Contact email: info@sen-games.com
Our registered office is located at c/Jocs Florals 109, bajos – 08014 Barcelona (Spain).
Our EU VAT number is ESG56382054 and G56382054 for Spain.

2. Data we collect

When you browse or place an order on our online store, we may collect:

2.1. When you browse or place an order on our online store, we may collect:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by payment providers; we do not store credit card numbers)
  • Information necessary for order management, returns, and customer support

2.2. Information collected automatically

  • IP address
  • Cookies (see section below)
  • Website usage and navigation data
  • Browser and device identifiers

2.3. Optional information

  • Newsletter subscription
  • User account information
  • Product reviews or comments

3. Purpose of Processin

We process your personal data for the following purposes:

3.1. Order and service management

  • Processing and shipping orders
  • Managing payments and invoicing
  • Sending notifications related to your order
  • Providing customer support

3.2. User account

  • Allowing you to access your order history
  • Saving your details to simplify future purchases
  • Updating your personal information

3.3. Marketing and communication

  • Sending newsletters and promotions (only if you subscribe voluntarily)
  • Notifying you about updates or changes to our services

3.4. Security and legal compliance

  • Preventing fraud or unauthorized access
  • Complying with tax and legal obligations

4. Legal Basis for Processing

We process your data based on the following:

  • Performance of a contract: when you place an order or create an account.
  • Consent: newsletter, non-essential cookies, or voluntary forms.
  • Legitimate interest: improving our website, customer service, internal analysis.
  • Legal obligation: invoicing, accounting records, tax obligations.

5. Data Sharing

We only share your data with third parties essential for running the store:

  • Payment platforms (Stripe, PayPal, etc.)
  • Shipping or courier services
  • Hosting and email service providers
  • Plugins and internal management services (WooCommerce, security, analytics)
  • Tax/accounting advisors, when necessary

We never sell your data to third parties.

6. Data Retention

Your data will be retained:

  • As long as you have an active user account
  • As required to comply with legal obligations (e.g., 5 years for invoicing in Spain)
  • Until you request its deletion when processing is based on consent

7. User Rights

You may exercise the following rights at any time:

  • Access to your data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at: info@sengames.com

If you believe your data has not been handled correctly, you may file a complaint with the Spanish Data Protection Agency (AEPD).

8. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or improper disclosure.

9. Cookies

This website uses first-party and third-party cookies to:

  • Remember preferences
  • Manage the shopping cart
  • Improve browsing experience
  • Generate usage statistics

You may configure or reject non-essential cookies via the corresponding cookie banner.

10. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this policy to reflect legal changes or internal improvements. Any modifications will be published on this page.

12. Contact

For any questions regarding this Privacy Policy, you may contact us at:
info@sen-games.com